Customer Support Billing Specialist

Tarzana, United States
CyberNet Communications, Inc. has been providing enhanced telecommunications services to government entities, enterprises, Fortune 500 companies and non-profit organizations since 1995. With a nationwide voice and data network built on Fiber and Copper, CyberNet Communications has created a loyal customer base of companies in a diverse range of industries. The team develops custom solutions to tailor fit their customers’ needs while saving them money on their telecommunications expenses.

Role Description:

Customer Support Billing Specialist will be responsible for managing debt collection, ensuring timely receipt of payments and accurate reporting of financial data. The candidate will also be expected to communicate effectively with internal departments and external clients. 

Customer Relationship
Personal Evolution
Autonomy
Administrative Work
Technical Expertise

Responsibilities

  • Receiving Calls: Take initiative in making calls for payments, maintaining professionalism and courtesy. Follow up on outstanding payments to secure timely collections.
  • Invoice Generation: Generate both recurring and one-time invoices using our proprietary in-house software, ensuring they are precise and cater to our diverse customer base's needs.
  • Invoice Accuracy and Distribution: Verify invoice accuracy meticulously before distribution through our in-house software, aiming to enhance customer satisfaction and streamline the payment process.
  • Payment Plans: Negotiate and arrange payment plans for customers experiencing financial challenges, showing understanding and flexibility while protecting the company's interests.
  • CRM and Payment Entry: Accurately enter payment information and manage customer communications through our in-house software, ensuring seamless internal coordination and up-to-date records.
  • Accounts Receivable Reporting: Process and review accounts receivable reports, offering insights and strategies to refine billing processes and enhance collection efforts.
  • Collection Targets: Achieve or surpass monthly collection goals, contributing to CyberNet Communications' financial success. Develop strategies to reduce bad debt and optimize cash flow.

Must Have

  • Excellent written and oral English skills-full professional proficiency
  • Excellent written and verbal communication skills, ability to communicate with customers and collaborators professionally and calmly in difficult collection situations on English.
  • Ability to prioritize and organize work effectively to meet deadlines with close attention to detail.
  • Being capable to manage between 15-20 calls per shift.

Nice To Have

  • CRM Training: Trained or certified in CRM practices to optimize customer interactions.
  • Multitasking Skills: Capable of efficiently handling multiple tasks in a dynamic environment.
  • Advanced Accounting Software: Proficient with leading financial software to enhance efficiency and accuracy.
  • Data Analysis Experience: Able to analyze financial and customer data to support strategic decisions.

What We Offer


At our company, every team member’s contribution is visible and vital to our collective success, providing you with a unique opportunity to make a meaningful impact.

Career Growth

Opportunities for career advancement and skill development.

Stability

Enjoy the security of a permanent contract with us.

Fixed Hours

Work during Pacific time zone 8AM-5PM PST.

Team Excellence

Work alongside & learn from best-in-class talent!