Level 2 Managed Service Technician.
Remote
Career growth opportunity for a Managed Service Technitian with strong technical, analytical, problem-solving, consultative, and presentation skills.
Minimum Requirements
5+ years of experience in supporting Microsoft Environments including both O365 and on-prem
Proficient in troubleshooting Microsoft desktop operating systems Windows 10 and 11 issues.
Proficient in troubleshooting 2012/2016/2019 servers, Active Directory, Backup Technologies, Internet/DNS/E-mail/printer communication issues.
Proficient in basic O365 admin tasks like add user, reset password, assign licenses.
Proficient in basic Windows on-prem DC tasks like add user, reset password, join a PC to a domain.
Experience in troubleshooting basic OSI layer 1, layer 2 and layer 3 communication issues
Experience in basic firewall configuration including how to configure new access rules, port forwarding, NAT.
Excellent English verbal and written communication skills
Ability to learn and retain new technology skills and troubleshooting processes, team player, maintain calm and present yourself professionally in high stress situations
Bonus Skills
Excellent problem solving and customer facing skills
Excellent ability to de-escalate high pressure situations
Knowledge of VoIP and analog to VOIP gateways.
Knowledge of Proxmox virtual environments.
Knowledge of Acronis backup and security tools environments.
MSP specific experience in Windows environments.
What We Offer:
Team Excellence
Work alongside & learn from best-in-class talent!
Career Growth
Opportunities for career advancement and skill development.
Fixed Hours
There are two possible shifts, and based on various factors, you will be assigned to one of them: the first shift is from 6 AM to 3 PM PST, and the second shift is from 11 AM to 8 PM PST.
Stability
Permanent Contract
$1.500 Monthly Net Salary
